A customer has said they were left £3,000 out of pocket after signing up for solar panels through Ikea’s website late last year, following the collapse of the retailer’s installation partner, Soly.
The case highlights the risks for consumers who rely on well-known brands when buying energy products and services through third-party suppliers. In this instance, Ikea had partnered with the European installer Soly, and the customer said that seeing the panels advertised through such a familiar company gave them confidence to go ahead.
The customer said they are one of many people left thousands of pounds out of pocket after the installer failed. They also said Ikea continued to advertise the partnership with Soly and did not offer any advice after the problems emerged.
The complaint reflects wider frustration among customers who believed they were dealing with a reliable arrangement backed by a major retailer. Instead, they say they have been left to absorb the financial loss after the installer’s collapse.
The source item does not provide further detail on how many customers were affected, how the payments were made, or what steps are being taken to resolve the situation. It also does not include a response from Ikea or Soly.
For consumers considering rooftop solar systems or similar home-energy improvements, the case is a reminder to check not only the brand name on the advert, but also the terms of the contract, who is providing the installation, and what protections are available if the supplier runs into trouble.
As this case shows, a trusted retail name can provide reassurance, but it does not necessarily eliminate the risk that a partner company may fail. For those caught up in the collapse, the result has been significant financial loss and uncertainty about what happens next.
